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Customer Care Account Representative-Temporary (6 Months) in Easton, PA at Victaulic

Date Posted: 5/7/2019

Job Snapshot

Job Description




1.         Provide professional and proper response to all product and orderrelated inquiries for primary accounts and other account contacts as required.

2.         Responsible to develop and improve the focus of customer relationshipmanagement with both internal and external customers as well as support theVictaulic Product Delivery System by maintaining a proactive and integratedcommunication flow with Sales, the Distribution Center Managers and ourcustomers regarding customer service issues.

3.         Performs all order processing and service-related activities to ensurethe accurate, timely and effective handling of customer requirements.

4.         Assist customer in selecting product that best suits the applicationand identify potential sales opportunities and ensure the sales lead isprovided to appropriate Sales Representative.

5.         Perform quotation and order entry, edit and maintenance, handle alltelephone, fax or email inquiries relating to freight, product application, orbilling issues for primary accounts and other accounts as required.

6.         Responsible to analyze and resolve customer requests, inquiries orproblems by utilizing established procedures.

7.         Identify and report all instances of customer problems, potential salesleads and system deficiencies that are not immediately resolved to Supervisorand Sales Representative and / or Sales Management.

8.         Prevent and /or resolve any billing disputes ensuring improvedefficiencies.

9.         Adhere to all company policies, procedures and best practices of allorder cycle activities.

10.       Maintain current documentation and files as per established proceduresand policies.

11.       Responsible to ensure customer satisfaction and company profitabilityby consistently adhering to policies and procedures established by CustomerCare and the organization.

12.       Assist in various tasks, projects and responsibilities as assigned by aCustomer Care Supervisor or Manager.

13.      Utilizes the Quality Improvement Process to fulfill theresponsibilities of the position and improve work processes.

Job Requirements

Qualifications: (Education,Experience, Personal Attributes)

  1. Bachelor's Degree a plus.
  2. Possessproficient skills with Microsoft Office products including:  Word, Excel, Access, & Project.Experience and understanding of Visual Basic language a plus.
  3. Minimum three years of customer service.
  4. Must possess excellent communication skills andbe patient, professional and courteous when faced with an adverse situation.Project management skills a plus.
  5. Must be goal oriented, reliable, self-motivatedand able to multi-task effectively.
  6. Willing to be flexible in schedule and workoccasional overtime.
  7. Willing to make infrequent overnight travel.